Refund Policy

7-day money-back guarantee

If you are a new subscriber and you are not satisfied with the service, you may request a full refund within 7 days of your purchase. We will refund the amount you paid for your plan, no complicated conditions. This guarantee applies to your first subscription with us. It is our own commitment and does not affect your statutory rights.

How to request a refund

Message our setup team on WhatsApp or use our contact page within the 7-day window and let us know you would like a refund. Please include the name and payment detail you used so we can locate your order. We aim to confirm every request within one business day.

How refunds are issued

Approved refunds are returned using your original payment method whenever possible. Processing times can vary depending on your bank or payment provider.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you normally have 14 days from purchase to cancel a service bought online. Because activation starts your service straight away at your request, if you cancel within those 14 days we may deduct a proportionate amount for the days you have already had. This right sits alongside our 7-day money-back guarantee — use whichever gives you more.

After the 7-day window

Because subscriptions provide immediate, ongoing access to a digital service, we are generally unable to offer refunds after the 7-day guarantee period, except where required by applicable law. If you experience a technical problem, contact us first — most issues are resolved quickly over WhatsApp.

Exceptions

Refunds may not apply where an account has breached our Terms & Conditions (for example, credential sharing or resale). Renewals of an existing subscription are not covered by the new-subscriber 7-day guarantee.

Questions

If anything here is unclear, ask us before you buy — we would rather set the right expectation up front. See also our Disclaimer.