Stutter, Judder or a Soft Picture? Precise Fixes

A problem with the picture is usually one of four things: the connection, the device, the app or a setting on the television. These guides help you find which, quickly and methodically. Each begins with the checks that resolve most cases — restarting in the right order, confirming the speed at the TV rather than the router, clearing the app's cache — and then moves to the precise causes: frame rate not matched to the content, HDR switching when it shouldn't, motion processing fighting the stream, Wi-Fi congestion in the evening. You'll find fixes for buffering, judder, soft or washed-out images, and audio drifting out of sync. If the checks don't settle it, message our setup team on WhatsApp and we'll diagnose it with you, live.

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